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IT Help Desk Support

How helpdesk support is evolving

Information Age - ‎19.07.2016‎
One of the most valuable ways that helpdesk support software can help a business is to improve the end user's interaction with the company's interface.

Knowledge base and email management features of help desk software

KnowTechie - ‎vor 11 Stunden‎
Reliable help desk system enables customer support managers to receive, process and respond to various service requests.

Vom klassischen IT-Helpdesk zum Unified Experience Desk

IT-ZOOM - ‎15.07.2016‎
Der Schritt von einem traditionellen IT-Helpdesk hin zu einem Unified Experience Desk sei immens, meint Venu Lambu, Senior Vice President und Global Head Markets bei Cognizant, im Interview. Wenn Unternehmen im Alleingang versuchen würden, ein ...

Should you outsource your IT help desk?

CSO Australia - ‎14.07.2016‎
Whenever an organisation contemplates outsourcing part of its IT operation, the IT help desk is often first cab off the rank.

Finanzierbarer 24/7-Support

Computerwelt - ‎19.07.2016‎
Da sind wir schon inmitten des Helpdesk-Themas. Außerdem sind die Prozesse sehr ähnlich. Es geht immer um ein Problem, das gelöst werden will. Es geht um die Ansprache, den Rat und schließlich um die Tat. Was der Personen-Helpdesk in der ...

ITSM: Trend zur Automatisierung

IT-ZOOM - ‎13.07.2016‎
„Wir sehen in den nächsten Jahren sowohl einen starken Trend zur Automatisierung der ITSM-Lösungen als auch für den Einsatz von künstlicher Intelligenz zur Problemerkennung und -lösung“, betont Andreas Hudson, Marketing Manager bei Logicnow, ...

Betting on customer support: Zendesk and iGaming

MaltaToday - ‎25.07.2016‎
In use, Zendesk will scan all end-users first communication with your help desk, detect the language, and set the requester's language.

Stoltenberg Consulting's Epic Help Desk Launches at Hartford HealthCare

GlobeNewswire (press release) - ‎13.07.2016‎
PITTSBURGH, July 13, 2016 (GLOBE NEWSWIRE) -- Stoltenberg Consulting, Inc., a leading healthcare information technology consulting firm, announced today the go-live of its Epic EHR support help desk for Hartford HealthCare (HHC), a Hartford, Conn.

Journey to recovery

Robins Rev Up - ‎vor 6 Stunden‎
Senior Master Sgt. Janet Lemmons, the 176th Force Support Squadron sustainment and services superintendent, holds up a note her son Tommy wrote to her and his stepfather, Tom, when he was younger.

Iraq's Yazidis living in fear on Mount Sinjar - ‎vor 16 Stunden‎
A Peshmerga-led offensive backed by American air support retook it last November to widespread celebration. But it's .... Most of all, she wants electricity to be restored, streetlights would help alleviate her constant fears of a night-time ISIL ...

Mobilisation for human rights: A 'paradoxical' year for Amnesty International ...

Luxemburger Wort - English Edition - ‎vor 10 Stunden‎
(NG) Last year for the first time, Amnesty International Luxembourg (AIL) helped support a man from being deported from Luxembourg.

Helpdesk Analyst

Times Higher Education (THE) - ‎21.07.2016‎
Helpdesk Analysts are vital to Cambridge English Language Assessment; offering first-line customer support to exam centres, candidates and teachers based all over the world.

Feds shut down tech support scammers, freeze assets

Computerworld - ‎20.07.2016‎
After the Federal Trade Commission (FTC) filed complaints against six companies and six individuals in late June, courts shuttered alleged scammers doing business under names like Big Dog Solutions, Help Desk National, Help Desk Global, PC Help Desk, ...

Your Essential Politics guide to Day 2 of the Democratic National Convention

Los Angeles Times - ‎vor 15 Stunden‎
It's a moment, not so different from what we witnessed last week in Cleveland, that will allow Bernie Sanders' supporters to show their support for the runner up in the primary. As Chris Megerian previews, the choreography has been carefully considered ...

FSIS Expands Small Plant Help Desk, Launches Virtual Representative for Small ... (press release) - ‎25.07.2016‎
"We anticipate that inspection program personnel and the regulated industry, including small and very small plant operators and the business partners who support them, will benefit most from this valuable resource." FSIS inspection personnel are ...

indycube – a Big Issue Big List subscriber

Big Issue - ‎vor 14 Stunden‎
They aim to supply a comfortable and productive working environment for freelancers and those who ordinarily work from home. indycube's writer in residence, Mari Ellis, explains why they support The Big Issue. Can you explain more about what indycube ...

Xtorm bringt benutzerfreundliche Power Bank Serie auf den Markt

PresseBox (press release) - ‎19.07.2016‎
Von 15,99 € (Fuel Bank 1x) bis 39,99 € (Hybrid Solar Bank). Alle Fuel Banks sind in verschiedenen (Online-)Geschäften und unter erhältlich. Xtorm gibt auf alle Produkte zwei Jahre Garantie und bietet unbegrenzten Helpdesk-Support.

GoSquared Revolutionizes its Customer Service with Salesforce ...

Yahoo Finance - ‎vor 12 Stunden‎ is the out-of-the-box helpdesk that lets small businesses get their customer service up and running in hours or days.

Helpdesk Officers

Computerworld New Zealand - ‎22.07.2016‎
The Service Desk is the first line in the provision of quality support to educational and administrative customers for technologies used to support educational delivery and business activities. The role contributes to a high performing team environment ...

Remy Cointreau nutzt Centrify um seine IT-Sicherheit zu verbessern, agiler zu ... - ‎20.07.2016‎
Remy hatte bereits eine Lösung für Single Sign-On (SSO), die aber nur in Französisch verfügbar war und an Support-Barrieren krankte. So war es zum Beispiel sehr teuer, neue Apps über das System hinzuzufügen. ... Der Aufwand durch vergessene Passwörter ...