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Customer Service Tech II


Yahoo and the Online Universe According to Verizon

New York Times - ‎vor 11 Stunden‎
Location information from wireless customers could mean better geolocated ads for smartphone users. National Football League games licensed for viewing on smartphones might be streamed on Yahoo sites as well - all in the service of selling ads.

Employers now responsible for protecting their workers on social media - ‎vor 11 Stunden‎
While the majority of interactions appear to be civil - questions about schedule changes or reasons for service delays - occasionally customers vent their frustrations using abrasive language. Metrolinx spokeswoman Anne Marie Aikins says some level ...

The human role in a bot-dominated future

TechCrunch - ‎vor 3 Stunden‎
And guess what happens every time a bot fails? You end up talking to a real, live customer service representative - back to square one.

The 8 Steps for Implementing a New Technology Plan

Tech.Co - ‎vor 1 Stunde‎
When it comes to support, Comcast Business ensures their customers that they can reach one of their 1,900 live and specially-trained Business Service representatives within 30 seconds. If you're in the process of putting together your technology plan ...

Indian Software Suffers As World Turns Digital

Barron's - ‎vor 14 Stunden‎
... solutions rely on armies of Java programmers who work more cheaply in India than elsewhere. New digital ones automate some of the rote programing and require seamless integration of code-writing with data analytics or customer service in a single app.

And Now It's Comcast vs. the Wait for the Cable Guy

NewsFactor Network - ‎vor 13 Stunden‎
While customer service was "friendly and nice and really attentive," Louangvilay still isn't happy with the company, which was bought by Charter Communications in May.

Insights-Driven Business Are Stealing Your Customers

Forbes - ‎29.07.2016‎
Like Domino's Pizza, do you realize that you are not a product or service business, rather you are a software and data business that provides products or services? Do you exploit ... The big data and technology pieces come along naturally as a consequence.

TruXedo, Inc -- Inside Sales/Customer Service Tech

Yankton Daily Press - ‎28.07.2016‎
Flexibility, adaptability and ability to learn quickly while delivering quality work are key attributes of this individual. Required Skills: • High school diploma or GED required.

If Your Customer Service Is Generic, Your Company Will Be, Too

Forbes - ‎28.07.2016‎
If your customer service approach is to treat each customer like a commodity, you'll quickly turn your business into a commodity: easily forgotten, easily replaced.

Making Help Content Helpful

Business 2 Community - ‎vor 9 Stunden‎
It excites me every day that I can use Evergage to guide our customers to content while removing the frustration often felt when trying to find the answer right away, without having to call support. (One of our SaaS customers, Endurance International ...

Assessing the Impact of Service Quality Attributes on Customer Satisfaction: A ...

United States Sports Academy Sports Journal - ‎29.07.2016‎
In terms of the individual attributes of the service quality, caddy competency had the greatest influence on customer satisfaction followed by accessibility, physical environment, cost, course difficulty, and employee service. The findings suggest golf ...

A Zappos employee broke the record for the longest customer service call ever ...

Business Insider - ‎27.07.2016‎
A Zappos employee recently had a customer-service call that lasted 10 hours, 43 minutes, breaking an internal record at the Amazon-owned online retailer.

Mobile banking makes customers happier

Waterloo Record - ‎29.07.2016‎
Mobile apps enable "self-service" interactions, which are increasingly in-demand across the customer service landscape as tech-empowered consumers seek flexibility and immediacy. The popularity of mobile banking is not just about the ability to avoid a ...

Ransomware Gangs Take 'Customer Service' Approach (blog) - ‎29.07.2016‎
The security firm then had the "victim" contact the customer support teams for one variant of each ransomware family.

Better Buy: HP Inc. vs. Xerox

Fox Business - ‎29.07.2016‎
Conduent will be composed of Xerox's current Business Process Outsourcing segment, while the new, smaller Xerox will be made up of the company's Document Technology and Document Outsourcing segments. Essentially, Xerox will be a company focused on ...

Bots, in-store tech top trends taking place in retail

Retail Customer Experience - ‎29.07.2016‎
Customers value a timely response to service questions above any other customer service aspect, according to a survey by Interactive Intelligence.

UberCENTRAL lets businesses request and pay for customer rides

TechCrunch - ‎28.07.2016‎
It's also ideal for more traditional uses, like arranging airport service for hotel guests or providing rides for clients of doctor or dental clinics undergoing outpatient procedures.

Verizon takes customer service to the next level with Tech Support Pro

PR Newswire (press release) - ‎27.07.2016‎
With that evolution, Verizon is launching Tech Support Pro, a new customer care service for Fios and High Speed Internet customers.

Good news: Realtors can now access the Closing Disclosure, says CFPB - ‎29.07.2016‎
Please contact the parent account holder or Inman customer service @ 1-800-775-4662 Close.

Verizon Tech Support Pro Covers Computers, Mobile and IoT Devices

Telecompetitor (blog) - ‎28.07.2016‎
Tech Support Pro Verizon Tech Support Pro, launched yesterday, is a customer care service that provides 24/7 support for connected devices in the home.