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Customer Service Tech I

The human role in a bot-dominated future

TechCrunch - ‎vor 5 Stunden‎
Imagine a world where bots are ubiquitous… a world where nearly every online interaction takes place with a Siri, Alexa, Cortana or some soon-to-be-named artificial being.

The 8 Steps for Implementing a New Technology Plan

Tech.Co - ‎vor 3 Stunden‎
It's only logical, of course - how can you determine which tech solutions not only work to support the specific needs of your company but also will have long-term sustainability?

Brexit's damage to startups has already begun

VentureBeat - ‎vor 8 Stunden‎
Companies would rapidly move to Boston, Seattle, New York, and other tech cities. ... It is hard for us to maintain the right level of customer service there because of the borders, and we put them much lower down our list of priorities. As a result ...

If Your Customer Service Is Generic, Your Company Will Be, Too

Forbes - ‎28.07.2016‎
If your customer service approach is to treat each customer like a commodity, you'll quickly turn your business into a commodity: easily forgotten, easily replaced.

TruXedo, Inc -- Inside Sales/Customer Service Tech

Yankton Daily Press - ‎28.07.2016‎
Flexibility, adaptability and ability to learn quickly while delivering quality work are key attributes of this individual. Required Skills: • High school diploma or GED required.

Realty startup Knock launches — with seller guarantees

Inman.com - ‎vor 6 Stunden‎
If Knock's guaranteed offer is accepted by the seller, the company takes professional photos, aerial video of the house's exterior, a full-immersion virtual reality video tour and promotes the home on the major portals and the MLS.
Echtzeit-Berichte

The secret to Dollar Shave Club's success—and why I was an early investor

CNBC - ‎29.07.2016‎
These past few years have proved that strong brand-customer conversations are what made DSC stand out in the saturated tech industry in a short period of time, and why Unilever, a company that is looking to elevate its online-purchasing presence, took ...

Insights-Driven Business Are Stealing Your Customers

Forbes - ‎29.07.2016‎
By Brian Hopkins. Is your business digital? Like Domino's Pizza, do you realize that you are not a product or service business, rather you are a software and data business that provides products or services? Do you exploit all of your customer's data ...

Verizon takes customer service to the next level with Tech Support Pro

PR Newswire (press release) - ‎27.07.2016‎
With that evolution, Verizon is launching Tech Support Pro, a new customer care service for Fios and High Speed Internet customers.
Echtzeit-Berichte

And Now It's Comcast vs. the Wait for the Cable Guy

NewsFactor Network - ‎vor 15 Stunden‎
While customer service was "friendly and nice and really attentive," Louangvilay still isn't happy with the company, which was bought by Charter Communications in May.
Echtzeit-Berichte

Indian Software Suffers As World Turns Digital

Barron's - ‎vor 16 Stunden‎
... solutions rely on armies of Java programmers who work more cheaply in India than elsewhere. New digital ones automate some of the rote programing and require seamless integration of code-writing with data analytics or customer service in a single app.

Verizon homes in on digital content with Yahoo buy, dissent shrouds Privacy ...

TechTarget (blog) - ‎29.07.2016‎
“Technology is the backbone of our customer service,” said JetBlue CIO Eash Sundaram at this year's MIT CIO symposium - a statement that shouldn't come as a surprise to companies that pride themselves in providing good customer service.

Bots, in-store tech top trends taking place in retail

Retail Customer Experience - ‎29.07.2016‎
Customers value a timely response to service questions above any other customer service aspect, according to a survey by Interactive Intelligence.
Echtzeit-Berichte

Talend Soars in IPO; Shares Climb 41% -- Tech Roundup

TheStreet.com - ‎29.07.2016‎
Our customers rely on our software to better understand their customers, improve customer service, detect fraud, and predict equipment maintenance needs," the company said.
Echtzeit-Berichte

Verizon launches Tech Support Pro customer service

Telecom Lead (registration) (blog) - ‎28.07.2016‎
Verizon has announced the launch of Tech Support Pro, a new customer care service for Fios and High Speed Internet customers.

Mobile banking makes customers happier

Waterloo Record - ‎29.07.2016‎
Mobile apps enable "self-service" interactions, which are increasingly in-demand across the customer service landscape as tech-empowered consumers seek flexibility and immediacy. The popularity of mobile banking is not just about the ability to avoid a ...
Echtzeit-Berichte

UberCENTRAL lets businesses request and pay for customer rides

TechCrunch - ‎28.07.2016‎
It's also ideal for more traditional uses, like arranging airport service for hotel guests or providing rides for clients of doctor or dental clinics undergoing outpatient procedures.

JetBlue CIO, innovation leader, venture capital investor

TechTarget (blog) - ‎29.07.2016‎
“Our philosophy is we are a customer service company that happens to fly planes,” Eash Sundaram, CIO and executive vice president of innovation at JetBlue Airways, told a lunchroom of CIOs at this year's MIT Sloan CIO Symposium.
Echtzeit-Berichte

Breaking down discounts and services of the new CRMLS Marketplace

Inman.com - ‎29.07.2016‎
California Regional MLS opened a platform for members to purchase software and tech services at a discounted rate. The Marketplace currently offers discount memberships to Spacio, CallAction, CloudMLX and ListReports.

Cumberland Matters: County ranks in tech innovation

Fayetteville Observer - ‎vor 10 Stunden‎
"We are very excited that our Information Services Department has been recognized for their proactive and innovative strategies, which are improving our services both internally and externally to our citizens," said County Manager Amy Cannon.
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