Imagine a world where bots are ubiquitous… a world where nearly every online interaction takes place with a Siri, Alexa, Cortana or some soon-to-be-named artificial being.
It's only logical, of course - how can you determine which tech solutions not only work to support the specific needs of your company but also will have long-term sustainability?
Companies would rapidly move to Boston, Seattle, New York, and other tech cities. ... It is hard for us to maintain the right level of customer service there because of the borders, and we put them much lower down our list of priorities. As a result ...
If your customer service approach is to treat each customer like a commodity, you'll quickly turn your business into a commodity: easily forgotten, easily replaced.
If Knock's guaranteed offer is accepted by the seller, the company takes professional photos, aerial video of the house's exterior, a full-immersion virtual reality video tour and promotes the home on the major portals and the MLS.
These past few years have proved that strong brand-customer conversations are what made DSC stand out in the saturated tech industry in a short period of time, and why Unilever, a company that is looking to elevate its online-purchasing presence, took ...
By Brian Hopkins. Is your business digital? Like Domino's Pizza, do you realize that you are not a product or service business, rather you are a software and data business that provides products or services? Do you exploit all of your customer's data ...
... solutions rely on armies of Java programmers who work more cheaply in India than elsewhere. New digital ones automate some of the rote programing and require seamless integration of code-writing with data analytics or customer service in a single app.
“Technology is the backbone of our customer service,” said JetBlue CIO Eash Sundaram at this year's MIT CIO symposium - a statement that shouldn't come as a surprise to companies that pride themselves in providing good customer service.
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Customers value a timely response to service questions above any other customer service aspect, according to a survey by Interactive Intelligence.
Mobile apps enable "self-service" interactions, which are increasingly in-demand across the customer service landscape as tech-empowered consumers seek flexibility and immediacy. The popularity of mobile banking is not just about the ability to avoid a ...
“Our philosophy is we are a customer service company that happens to fly planes,” Eash Sundaram, CIO and executive vice president of innovation at JetBlue Airways, told a lunchroom of CIOs at this year's MIT Sloan CIO Symposium.
California Regional MLS opened a platform for members to purchase software and tech services at a discounted rate. The Marketplace currently offers discount memberships to Spacio, CallAction, CloudMLX and ListReports.
"We are very excited that our Information Services Department has been recognized for their proactive and innovative strategies, which are improving our services both internally and externally to our citizens," said County Manager Amy Cannon.