Suche Bilder Maps Play YouTube News Gmail Drive Mehr »
Einstellungen | Anmelden

Customer Service Associate I

How to complain to customer service without being ignored

Toronto Star - ‎vor 21 Stunden‎
For tips on how to win the battle with customer service reps, The Star spoke with Cooperstock, John Oesch, an associate professor of negotiation and decision-making at the University of Toronto, and Guy Winch, a psychologist and author of The Squeaky ...

What China's Shift to a Service Economy Means for Its Managers

Harvard Business Review - ‎vor 6 Stunden‎
This is a problem, because for obvious reasons, in a service-oriented economy, companies need employees motivated to create not only short-term financial gains, but also long-term non-tangible outcomes for both the company and customers. It is exactly ...

Macy's testing artificial intelligence

The Mercury News - ‎vor 7 Stunden‎
Macy's is testing a mobile tool using artificial intelligence that lets shoppers get answers customized to the store they're in -- such as where a particular brand is located or what's in stock -- that they would normally ask a sales associate face-to ...

Utility AMI Analytics at the Grid Edge: Strategies, Markets and Forecasts

Greentech Media - ‎vor 5 Stunden‎
These investments enable utilities to improve customer service and engagement, upgrade distribution grid management and increase overall energy efficiency.

3 Innovative Ways to Handle Customer Service Exceptions

1to1 Media - ‎19.07.2016‎
And at still another company, an executive told me that when a customer service associate can see a way to resolve a difficult problem by tailoring some out-of-policy solution for a customer, rather than having to run the idea or suggestion up the ...

Cebuanos laud tax cut

Inquirer.net - ‎vor 5 Stunden‎
Customer service associate Darlene Hermano said she joined the millions of Filipinos who welcomed President Rodrigo Duterte's announcement of plans to lower taxes.
Echtzeit-Berichte

Macy's tests artificial intelligence tool to improve customer service

Salt Lake Tribune - ‎20.07.2016‎
We want the customers to shop at Macy's and come back," Serena Potter, Macy's group vice president of digital media strategy told The Associated Press. The goal: Boost sales while freeing up employees to focus on more complicated customer requests.

'Human' bots are chatting up customers

Raconteur - ‎vor 18 Stunden‎
According to the Institute of Customer Service Customer of the Future report, by 2025 customers will have a much lower tolerance threshold for mistakes, errors or technology problems and consumer power will play a more prominent role in influencing an ...
Echtzeit-Berichte

BT gets another chance to fix its broadband: Here's what it means for you

TechRadar - ‎vor 9 Stunden‎
This, incidentally, is why if you've ever had a maddening encounter with BT customer services that it sometimes feels that one part of BT isn't talking to the other - because in the case of Openreach it is literally restricted in how it can do so ...
Echtzeit-Berichte

UNLIMITED ACCESS SUBSCRIPTION

Republican & Herald - ‎vor 12 Stunden‎
Scranton. Michael J. Wallace, Pottsville, earned an associate degree in criminal justice, and Mara C. Wolfe, Ringtown, earned a bachelor's degree in counseling and human services at The University of Scranton's undergraduate commencement held May 29.

Midsize Companies Shouldn't Confuse Growth with Scaling

Harvard Business Review - ‎25.07.2016‎
It's astounding how many companies produce a financial plan, customer segmentation document, or financial forecast when you ask to see their strategy.
Echtzeit-Berichte

Macy's tests artificial intelligence as a way to improve sales

Los Angeles Times - ‎25.07.2016‎
Macy's is testing a mobile tool using artificial intelligence that lets shoppers get answers customized to the store they're in - such as where a particular brand is located or what's in stock - that they would normally ask a sales associate face-to ...
Echtzeit-Berichte

CPS Energy interim chief Paula Gold-Williams officially hired as CEO

San Antonio Express-News (subscription) - ‎vor 19 Stunden‎
Krier said he was most impressed with Gold-Williams' commitment to improving customer service, especially to speed up access to “real people” when customers call for help with bills and service. Nearly all past CPS Energy CEOs have been engineers, ...
Echtzeit-Berichte

DFJ Growth adds Dubick as principal

PE Hub (subscription) (blog) - ‎vor 15 Stunden‎
For the past two years, Dubick has worked with early-stage technology companies at Lightspeed Venture Partners, where he was a senior associate and sourced or managed investments in CloudPassage, Docker, Dremio, Handshake, Parsable, CloudBees, ...

I helped an associate get the help she needed

dvm360 - ‎vor 4 Stunden‎
Left unaddressed, a problem like this can tear apart a team, create chaos in the clinic and hurt customer service. 1. Do some research about anxiety before addressing the issue, so you have a little understanding of why and how anxiety affects the ...

Legal Industry Should Wake Up Before it's Too Late (Perspective)

Bloomberg Big Law Business - ‎25.07.2016‎
By Ray Brescia, Associate Professor Law, Albany Law School. The legal industry is facing what Harvard's Clayton Christensen calls the “Innovator's ... One of the questions for the disruptors, though, is whether they are providing a legitimate ...

First Security Bank names vice president/deposit service manager

The Lane Report - ‎25.07.2016‎
Kevin Howard is a deposit operations specialist I. He has more than 10 years experience in customer service, supervision, security, training, and logistics.

Local Jobs: Jewel-Osco, First Bank, Marc Alan Salon, Kalleymeyn Auto Rebuilders

Patch.com - ‎vor 22 Stunden‎
Responsibilities include accepting retail and commercial transactions for processing, opening new accounts, answering phones, and various other customer service duties. Weekend .... Minimum Associates Degree in Nursing required.

Conrad's expanding Xpress Tire program to focus on tire offerings

Tire Business - ‎vor 21 Stunden‎
CLEVELAND (July 25, 2016) - While many tire dealerships boost their automotive service menu to attract more business, Conrad's Xpress Tire Inc. is encouraging auto service shops to bolster their tire offerings to achieve the same goal. The wholesaler ...

Macy's tests artificial intelligence tool meant to improve customer service

Texarkana Gazette - ‎20.07.2016‎
We want the customers to shop at Macy's and come back," Serena Potter, Macy's group vice president of digital media strategy told The Associated Press. The goal: Boost sales while freeing up employees to focus on more complicated customer requests.
 -